Testimonials

Doing it “the right way” for over 39 years.

At Custom Design Tile, we treat your home like it’s our own.

Clients like working with us because of our creativity, our attention to detail and the personal and highly responsive way we do business. Planning a home renovation or remodel involves much more than the selection of materials and design. We’re experts in helping you visualize how you’ll use the spaces in five, 10, or even 20 years and then designing and building to your needs.

When we say we’re serious about doing things the right way, we mean it. In fact, we’ve never missed a promised completion date within our 30 plus years in the business. Our word means a lot to us, but we value your words just as much and thank everyone who has left us a review.

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From start to finish this job was professionally managed, communicated, and worked by Mike Brennan and Jack Loffredo. Both Mike and Jack were very clear in the process, how phases worked for the project, and let me know immediately of any issues that could throw a monkey wrench in completion. This company is professional and very good at their jobs, but more than anything else, is very good at keeping a customer in the communications loop on a project, which for me started in July when I first contacted Custom Design Tile for a potential job. I would hire them tomorrow for more work. By my process to get this project done, I found several tile companies that did not set the same standard of work and customer service as Custom Design Tile. I am very happy with the project and the process. A bonus is both Mike and Jack are Hokies, just like me. Thanks very much for caring so much about your work gentleman.

Mike
McLean, VA

I've hired contractors for similar projects at multiple houses, and I have to say that this was probably the best experience I've ever had. The responsiveness and customer service were great, and the quality of work was outstanding. They kept me informed during the entire 3-4 week project and always answered my questions in a timely fashion. There were a couple unanticipated hiccups, and they were so patient, flexible, and helpful. They were also extra careful to keep messes at a minimum, which is completely different from a lot of other contractors I've worked with. I was kicked out (or rather self-exiled from) my bedroom the entire time because it looked like a scene from ET with plastic sheets everywhere from floor to ceiling, but it was worth it! I especially appreciated how polite and respectful they were. If I didn't understand something, they explained it to me in an informative yet polite way, like I was a human being or something. Never once did they mansplain, speak to me condescendingly, or automatically ask to speak to my husband, which unfortunately happens to me a lot as a female. Major kudos to Mike, Jack, and their crew for making my place look perfect!

Amanda
Alexandria, VA

Our remodel turned out great! We could not have asked for a better team. They were very professional, engaging and knowledgeable. Our tile looks great because the workers were super thoughtful when installing. We recommend using Mike and his team for any remodel and/or tile work!

Rachel
Arlington, VA

I could not be happier with my experience with Custom Design Tile. Brian and Mike were incredibly thorough and professional. They paid attention to detail and were enthusiastic about the project. Their crew was incredibly polite and professional. Also, I was incredibly grateful to find a contractor that was both on time and on budget. All in all, they made a major renovation as easy as possible. Beautiful work. I would choose them again in a heartbeat.

Amanda
Arlington, VA

Brian Brennan and his team at Custom Design Tile were a pleasure to work with! We had several contractors come in with estimates and Brian was comparable, but it was his guarantee, vision, personality, schedule, and dedication to helping us every step of the way in creating our dream bathrooms that made us choose CDT. Brian started by expertly drawing out the changes and design, then took us on an all day shopping trip to pick out everything we needed for both bathrooms. This could have been an overwhelming task, but he uses top quality tile, cabinet, granite/counter top, shower door and plumbing companies. We never felt pressured or rushed, and it ended up being an enjoyable experience. Brian’s team was amazing. Master tilers, painters, electricians and plumbers. All were neat, friendly and accommodating. Our job involved moving walls, outlets, plumbing, vents, etc and we had the utmost confidence in everyone who stepped foot in our home. Brian created a spa like master bath with a 6 foot tub that is a dream come true. The hall bathroom went from outdated and drab to ultra modern and gorgeous with an extra high shower head and extra tall glass doors. Our guests are amazed at the transformation. We had very few glitches throughout the projects, but when we did, they were handled quickly and with ease. Without a doubt we would recommend Brian/CDT for any home renovation. A++, no complaints, and two stunning bathrooms!

Liz
Alexandria, VA

I could not be happier with my experience with Custom Design Tile. Brian and Mike were incredibly thorough and professional. They paid attention to detail and were enthusiastic about the project. Their crew was incredibly polite and professional. Also, I was incredibly grateful to find a contractor that was both on time and on budget. All in all, they made a major renovation as easy as possible. Beautiful work. I would choose them again in a heartbeat.

Amanda
Arlington, VA

Overall it went exactly the way I hoped it would go. The job was completed in a reasonable amount of time and I valued the crew’s hard work ethic and their willingness and eagerness to make sure I was happy with their work. I was also impressed with their attention to detail which is very important to me. Job WELL done! I highly recommend Custom Design Tile! (Scope of Work: Kitchen and Master Bathroom)

Diane
Alexandria, Va

We just completed the last of 3 bathroom remodels in our home, all done by Mike Brennan's Custom Design Tile crew. During the last 35 years in this house we've had many remodeling projects and Mike Brennan's Custom Design Tile is by far the best we've ever had. His lead man, Modesto, is the best tile person we've ever had the pleasure to work with. He quickly resolved several complex issues concerning layout, structure and plumbing, and he is a true artist when it comes to tile work and design. Mike's crews are experienced and accomplished professionals, as is Mike himself. Mike was able to resolve all issues from a management perspective and was a complete pleasure to work with. The price was fair and work quality was excellent. I fully recommend this company for any bathroom, or other remodeling project involving tile and design work.

Richard
Reston, VA

From the first phone call to the final day of work, Brian Brennan and his team from Custom Design Tile (CDT) were professional, prompt and courteous. The advice and planning prior to the start of the project was great - Brian did a fantastic job in helping guide us through the best type of tile for our project and outlined each step of the proposed project. Once the project began, the attention to detail was evident and Brian always checked in with a daily progress report. CDT did an excellent job of keeping the work area and other areas of the house clean throughout the duration of the project. The end product is a beautiful, functional shower. We couldn’t have asked for better. (Scope of Work: Master Shower)

Megan
Annadale, VA
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